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Case Statusing Requests

Overview​

Case Statusing Requests are notifications sent by PCH to attorneys and case managers requesting specific updates or details about a case. Use these entries to quickly navigate to the status request screen and provide the information requested by PCH.

Case Statusing Requests

What the card shows​

  • Title: "Case Status Update Requested".
  • Case context: Client name(s), incident type, incident date, and firm name to help you identify the case.
  • Action button: "Go to Statuses page" — routes you to the detailed Case Status Request screen.
  • Timestamp badge: Relative time when the request was created (e.g., "4 weeks ago").

How to respond​

  1. Click "Go to Statuses page" on the card.
  2. On the Case Status Request details screen, enter the requested information (e.g., treatment updates, demand status, settlement posture) and submit.
  3. The Activity feed will record your submission for audit history.

When requests appear​

  • PCH initiates a status request for one of your cases (e.g., periodic status checks or targeted information needs).
  • Requests remain visible in the feed until addressed and are kept for historical context.

Tips​

  • Be specific: Provide clear, dated updates and include supporting notes when helpful.
  • Search: Use the search bar to filter by client name, firm, or incident details shown on the card.
  • Permissions: You will only see requests for cases you have access to.

Troubleshooting​

  • Button doesn’t navigate? Refresh the page and try again. If it persists, verify you still have access to the case.
  • Can’t find a request? Clear search terms and scroll the feed; confirm PCH has issued a request for that case.