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Appointments - No Show

Overview​

If the patient does not attend the appointment, the provider marks the visit as a No Show. This flags the appointment with a No Show status and sends a notification to the attorney and case manager.

Appointment No Show

What each card shows​

  • Title: "Activity - Appointment No Show".
  • Patient: Patient name.
  • Provider: Scheduled provider/facility.
  • Specialty: Provider specialty.
  • Date and Time: Original appointment date/time with timezone.
  • Location: Address of the appointment.
  • Timestamp badge: When the No Show was recorded (e.g., "1 month ago").

Behavior​

  • Trigger: Provider indicates the patient did not show for the scheduled visit.
  • Effect: Appointment status set to No Show; notification posted in the Activity feed.
  • Downstream: Follow firm policy—reschedule, contact client, or update case notes as needed.
  1. Reach out to the client to understand why they missed and whether to reschedule.
  2. If rescheduling, use the scheduling module and confirm transportation/prep as needed.
  3. Document the outreach and next steps in case notes/tasks.

Tips​

  • Search: Filter by patient or provider to quickly find missed visits.
  • Prevention: Ensure reminder preferences are enabled to reduce future no-shows.

Troubleshooting​

  • Marked No Show by mistake? Update the appointment status (e.g., Rescheduled or Checked In) and add an internal note.
  • Details inconsistent? Verify the original appointment record and correct if necessary.