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Appointments - Rescheduled

Overview​

If the patient or provider reschedules an appointment, the appointment status is updated and a Rescheduled notification appears in the Activity feed for the attorney and case manager.

Appointment Rescheduled

What each card shows​

  • Title: "Appointment Was Rescheduled".
  • Message: "Appointment Rescheduled".
  • Patient: Patient name.
  • Provider: Treating provider/facility.
  • Specialty: Provider specialty.
  • Old Date and Old Time: The original schedule.
  • New Date and New Time: The updated schedule.
  • Location: Appointment address.
  • Timestamp badge: When the reschedule occurred (e.g., "1 month ago").

Behavior​

  • Trigger: Patient or provider changes the scheduled date/time.
  • Effect: Appointment status set to Rescheduled; notification posted in the case feed.
  • Related statuses: You may also see prior Reminders or a later Confirmed/Checked In entry for the new date.
  1. Review the new date/time and update any dependent tasks (transportation, reminders, authorizations).
  2. Send updated confirmation/prep info to the client if necessary.
  3. Verify conflicts with upcoming court events or other visits.

Tips​

  • Search: Filter by patient or provider to find reschedules for a case.
  • Follow-through: Ensure a new confirmation is captured ahead of the new date.

Troubleshooting​

  • Wrong new date/time? Verify in the scheduling module and correct the appointment.
  • Multiple reschedules? Check the audit trail in scheduling and confirm the latest entry.